Department of Communities and Justice (DCJ)

The introduction of the NSW Permanency Support Program was one of the most significant changes to the NSW child protection and out-of-home care systems in decades. Caseworkers required new knowledge and skills to implement the change.

About the project structure

It was the project’s purpose that drew us in, to improve outcomes for the children, young people, and families affected by the NSW out-of-home care system.

Our understanding of the key issues led us to collaborate with a Supply Nation Certified company.

Cassey Consulting’s deliverables in the project were developing the Workforce Development and Training Strategy, the Communications Plan, the project website, and the evaluation analytics.

Our Work 

Using a co-design model we engaged with stakeholders to develop the analysis parameters and implement the discovery activities.

We surveyed 52 NGOs involved in the out-of-home care system to understand the workforce; its characteristics, professional skills and needs, time and technology constraints, and preferred learning modes.

We developed the website requirement documents and conducted user testing to guide the design and build of the project’s website. We implemented pulse checks and regular attendance at established forums to maintain a feedback loop, put curriculum development workshops in place so that all stakeholders had the opportunity to be active in the design of their professional development, and established monthly newsletters and a social media strategy to target specific audiences with relevant content and training offerings.

We developed reporting dashboards and designed visualisations to provide stakeholders with regular updates on the project.


Workforce Development and Training Strategy
WCAG 2.0AA compliant website
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Unique website users
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Reporting dashboard
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